Customer relationship management (CRM) doesn't have to be costly and complicated. Start with the top small-business-friendly ...

As their small businesses grow, most business owners reach a point where they consider investing in customer relationship management (CRM) software. At the most basic level, a CRM solution can help ...

Customer relationship management (CRM) software has become essential for businesses of all sizes. Yet many teams hesitate to adopt CRM systems, citing one primary concern: Complexity. The irony is ...

SAP AG has acquired Praxis Software Solutions and will integrate the company's Web-based CRM and e-commerce capabilities into SAP Business One, which targets small and midsized companies. Processing ...

The solution, UpShot Alerts, gives sales executives the ability to set parameters for alerts such as a text message sent to a cell phone if the status of a pending deal changes. "What's happening is ...

There’s little question for most companies whether they will use cloud-based CRM solutions. Even before the pandemic made on-premises installations of CRM or other software much more challenging, ...

Part 1 of this series on getting started with CRM addresses factors to consider when deciding whether the time is right to take the plunge.Part 2 offers advice on how to choose the right CRM tool.Part ...

Salespeople now can download e-mails in Outlook into Upshot while online, including attachments. Based on an e-mail address, the e-mail is directed to the correct customer account within Upshot.