What are the many AI voice bots that are about to start helping companies with customer engagement actually going to say? For all the hype and buzzwords around AI, what really counts is everything ...

IBM and Oracle both forecast that by 2020, 80% of interaction between businesses and users will be automated. Although that prediction may be a bit too optimistic, Robotic Process Automation (RPA) is ...

More restaurants are replacing direct phone lines with voice bots to allow workers to focus on serving, cooking and internal operations. The news comes at a time when the foodservice industry is still ...

Despite lots of hype, "voice AI" has so far largely been a euphemism for a request-response loop. You speak, a cloud server transcribes your words, a language model thinks, and a robotic voice reads ...

The voice-enabled chatbot will be available to a small group of people today, and to all ChatGPT Plus users in the fall. OpenAI is rolling out an advanced AI chatbot that you can talk to. It’s ...