A little more than a year after ditching third-party fact checkers and rolling back much of its proactive content moderation, ...

Meta Platforms Inc. will soon cut back on its use of third-party vendors to help with content moderation, relying instead on ...

Meta has revealed it’s tested using AI for content moderation chores and found it does better than humans.

Content moderation is defined as “the practice of monitoring user-generated content and approving (or removing) it based on company policy and guidelines.” According to data from the Transparency ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Since the digital revolution, content moderation has typically ...

The metaverse’s merging of the physical and digital worlds offers exciting new opportunities for brands to forge connections with consumers across a wide range of sectors, including retail, gaming, ...

Irina Raicu is the director of the Internet Ethics program at the Markkula Center for Applied Ethics at Santa Clara University. Views are her own. On the first Friday in February, the High Tech Law ...

User-generated content (UGC—blog or forum comments, reviews, photos, videos, and tweets, to name a few) is one of the most powerful marketing tools today—more influential than any other media type (at ...

Tumblr users were left scrambling on Wednesday after dozens of accounts were banned in the same afternoon by an automated ...

The Supreme Court will rule this year on the constitutionality of a pair of bills from Florida and Texas that would drastically reduce social media platforms’ discretion in removing user content. The ...

Content moderation is changing the way we speak to each other, for better or worse. On TikTok, we say "le dollar bean" instead of "lesbian" because of a perceived ban on the word; we refer to suicide ...

Note: This post and all affiliated content are part of AEI’s Online Speech Project. To learn more about the project, click here. These approaches are largely top down; that is, a platform or the ...