ServiceNow boasts its AI bot is resolving 90% of its own help desk tickets

When it gets stuck, the bot will escalate rather than hallucinate ServiceNow claims it has created an AI agent that is ...
Computerworld

ServiceNow plans automation of L1 Service Desk roles, promises more AI ‘specialists’ to come

ServiceNow has released a new AI tool to help human workers, and is readying their replacement, the Autonomous Workforce, for later this year. ServiceNow plans to unleash the first member of its ...
Intelligent CIO

ServiceNow launches Autonomous Workforce and adds Moveworks to its AI Platform

ServiceNow has launched a new enterprise AI capability designed to execute work end-to-end and move organisations beyond ...

1Kosmos Brings Step-Up Identity Verification to ServiceNow for Help Desk Recovery and Sensitive Change Requests

Kosmos, a leader in unifying identity proofing and passwordless authentication, today announced 1Kosmos high-assurance ...
CRN

ServiceNow pitches ‘major opportunity for partners’ at London AI Summit

Christine Horton attended ServiceNow’s London AI Summit for CRN UK this week to report on her top takeaways on the new launches, the vendor’s strategy on AI governance and what MSPs make of its AI cap ...
newscase

ServiceNow’s AI Expansion: A Strategic Push Amid Market Volatility

ServiceNow has unveiled a series of significant artificial intelligence developments within a short timeframe, signaling a ...

ServiceNow Gains Momentum with AI Push into Government Sector

As the first specific application within the Autonomous Workforce suite, ServiceNow announced a "Level 1 Service Desk AI Specialist." This tool is targeted at handling IT support cases, with a general ...