Alliant Credit Union Earns Exceptional Net Promoter Score of 57, Reflecting Its Commitment to Wowing Members

Alliant Credit Union has earned a Net Promoter Score® of 57, a result that significantly exceeds the average for financial institutions and underscores the credit union's focus on delivering ...
CMS Wire

Your NPS Strategy Is Becoming ‘Feedback Theater’

In 1975, economist Charles Goodhart offered a warning that would eventually haunt every modern boardroom: When a measure becomes a target, it ceases to be a good measure. By 2026, the Net Promoter ...
Fast Company

Net Promoter Scores are dead—here’s a better way to understand what your customers think

For years, marketers have relied on the Net Promoter Score (NPS) as the gold standard for measuring customer sentiment. But in recent years, as many brands have grown increasingly disconnected from ...
Yahoo Finance

TaxConnex(R) Achieves World-Class NPS of 87, Outpacing Industry Benchmarks and Reinforcing Commitment to Exceptional Client Service

ALPHARETTA, GA / ACCESS Newswire / April 21, 2026 / TaxConnex ®, a full-service sales, use, and telecom tax outsourcing provider, announced today that it has achieved a Net Promoter Score (NPS) of 87 ...
CMS Wire

Net Promoter Score as a Smoke Alarm: Useful Signal or Misleading Metric?

Practitioner perspectives refine the debate over NPS, revealing why behavioral data and operational discipline often matter more than the score itself. Author’s Note: In Part 1 of this two-part series ...
Forbes

Tackle The Challenge Of Measuring Inclusion By Using The NPS

Since its creation and publication in 2003, the Net Promoter Score (NPS) has become the standard measurement and indicator of sentiment. Although it was originally created to gauge customer loyalty ...
The American Journal of Managed Care

Teamwork Enhances Patient Experience: Linking TEAM and Net Promoter Scores

In 1386 providers, better teamwork related to higher patient Net Promoter Score (NPS), and the relationship between provider experience and NPS was mediated by teamwork. Objectives: We previously ...
Forbes

Beyond NPS: How CX Leaders At Verizon, Autodesk And Prudential Transform Metrics Into Action

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Is NPS (Net Promoter Score) still relevant? How can you ...
AM-online

67 Degrees posts ‘world-class’ NPS from dealer clients

Degrees has achieved a world-class NPS of 88 from dealership clients, highlighting strong satisfaction with its automotive ...
Retail TouchPoints

Why NPS Falls Short in Ecommerce, and the Case for Earned Growth Ratio as a Better Metric

Customer satisfaction and loyalty are paramount in today’s competitive ecommerce landscape, since customers have countless brands, retailers and marketplaces to choose from. Even the best products and ...

TaxConnex, LLCÆ: TaxConnex Achieves World-Class NPS of 87, Outpacing Industry Benchmarks and Reinforcing Commitment to Exceptional Client Service

ALPHARETTA, GA / ACCESS Newswire / April 21, 2026 / TaxConnex, a full-service sales, use, and telecom tax outsourcing provider, announced today that it has achieved a Net Promoter Score (NPS) of 87 - ...