Deals and discounts may get cash-strapped consumers through a restaurant’s door, but excellent customer service is what will keep them coming back—even after the economy improves and menu prices ...

Service meets customer needs, but hospitality makes people feel valued — and that’s what drives loyalty and referrals. Small, human gestures turn ordinary transactions into memorable experiences and ...

Third-party delivery, takeout apps, kiosks, and mobile ordering have reshaped the restaurant industry. Guests can get your food without ever setting foot inside your dining room. For many operators, ...

This article is part of our new editorial package, The Future of Shopping, in which we predict how the retail landscape will be shaped over the next decade. Click here to read more. Piles of unfolded ...

Why do we tip—even when we know we’ll never see the server again? New research suggests it’s not just about rewarding good service, but about social pressure. Some people tip out of genuine ...

Perhaps no one would be willing to give up their cellphone but very few consumers appear to like their wireless service provider very much. The big three providers – Verizon, AT&T and T-Mobile – come ...