Ask executives from any company that has achieved consistent improvements in customer service and they will tell you that they could not have done it without putting in place a comprehensive and ...

The Oregon Tourism Commission has launched a free online Quality Care Customer Service Training Program (Q Care) at www.oregonqcare.com. Oregon Q Care is a training program created to support the ...

More businesses than ever are finding this the right time to invest in customer service training as we head into the post- (or, I should say, nearly post-) pandemic era. And they’re right to want to ...