Neither customer-facing tech, nor digital kiosks, nor self-service are new phenomena. But in an age where customers expect more tech options, including smart tech and kiosks, tech-friendly customer ...

Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional support at every stage of the customer journey. The newly structured team will ...

The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

Global aerosol dispensing specialists, LINDAL Group has appointed Scott Martz as customer technical service and lab manager at LINDAL North America. Strengthening the Columbus facility’s technical ...

Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.

While a lot of functionality is making its way to the Internet through the various forms of cloud computing, support for customer service varies widely. James Urquhart is a field technologist with ...

Artificial intelligence has gone mainstream. The term is now regularly appended to all manner of tools and technologies, even when it’s unclear exactly what role AI plays in delivering desired ...

When a company is building a new tech stack for customer use, striving for the best customer experience is an obvious goal. However, in reality, nearly all the technology developed or used by a ...

Growing up in the Dominican Republic, Jose Herrera worked in a call center for a big money order company. The place was dark and dingy, with no windows, he says. He had to ask his boss for permission ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. You know how it is: Ever since the pandemic changed the world, labor is harder to find than ...

The West Africa Association of Customer Service Professionals (WAACSP) has launched the support aspect of its mandate called “WAACSP for Business (W4B)” to improve service quality and delivery. In a ...