Acquisition will strengthen ServiceNow’s industry-leading IT workflow capabilities to help customers accelerate digital transformation, enhance agility, and reduce risk COVID-19 has magnified the ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Cory Benfield discusses the evolution of ...

A trio of cloud industry leaders have launched a new company with the mission of modernizing software configuration data management. That event demonstrated that software is now critical ...

When systems engineers build or repair computer software or hardware, they need consistent processes in place to keep it running smoothly. Configuration management is the name for this set of ...

ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...

With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...