Know about the best affordable call centre quality assurance software that you can try for your business, along with its pros and cons based on real users' reviews.

Pranay Parab is an independent tech journalist based in Mumbai, India. He covers tech for Lifehacker, and specializes in tutorials and in-depth features. If you're on iPhone and want to record your ...

There are some times when you need to record a phone call -- whether it's for school or for legal purposes -- and Google now offers this to more Pixel users. Google is rolling out call recording to ...

Call recording and transcription has become available to try out in the iOS 18.1 developer beta. Here's what it's like, and how to use it. Part of the wave of iOS 18 updates, call recording and ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

Chris has reported for various tech and consumer goods outlets over the past decade, including Android Police and MakeUseOf since early 2022. Previously, he has contributed to outlets such as ...